Client: World biggest Quick Service Restaurant in Hong Kong

Company Overview

World biggest Quick Service Restaurant operates over 250 restaurants in Hong Kong, serving millions monthly. Established in 1975, it's a leading QSR brand known for menu diversity, innovation, and quality. The company includes main restaurants, dessert kiosks, and delivery services.

Project Scope

• Staff Size: 16,500+
• Sites: 250+ restaurants
• Modules: Auto Scheduling, Mobile Application, Auto Allowance, Time & Attendance

Project Objectives

• Deploy a new labor scheduling and T&A system across all locations
• Replace outdated systems to align with global standards
• Enhance productivity through advanced scheduling
• Improve employee experience with a modern, user-friendly interface

Outcomes

• Leave Management: Shifted from paper-based to digital requests, reducing approval time by 50%
• Compliance: Moved from monthly attendance locks to daily locks with real-time dashboards
• Accuracy: Replaced manual allowance coding (5% error rate) with auto-calculation (99% accuracy)

Client: Hong Kong's largest health and beauty chain

Company Overview

A leading Asian retailer focused on quality, value, and sustainability across Hong Kong and Macau.

Project Scope

• Stores: 300+
• Modules: Reports, Mobile App, ESS & MSS, Digital Rostering

Project Objectives

• Address manpower shortages by optimizing staff utilization
• Centralize scattered roster information
• Align with Mannings' operational requirements

Outcomes

• Developed half-hourly sales forecasting and labor demand matrix
• Enabled monthly labor hour budget management and staff optimization
• Delivered mobile-web integrated platform with seamless rollout and positive feedback
• Centralized system for tracking sales targets, delivery data, scheduling, and efficiency analytics

Client: an innovative biomass utilization company

Company Overview

It is a bio-refinery transforming waste-based feedstocks into renewable biofuels and materials. Headquartered in Hong Kong, it operates across China and Malaysia.

Project Scope

• Staff Size: ~1,000
• Sites: Hong Kong, Mainland China, Malaysia, global offices
• Modules: Integration, Compensation Management, Performance Management

Project Objectives

• Replace manual performance and compensation processes
• Enable structured evaluations and data-driven decisions
• Integrate with BIPO master data for accuracy
• Support multi-currency bonus planning

Outcomes

• Standardized KPI-linked performance review framework
• Real-time data integration across systems
• Automated salary and bonus workflows, reducing manual effort by 70%
• Dashboard for budgeting, approvals, and analytics
• Improved transparency and engagement in reward cycles

Client: a leading investment and wealth service organization in APAC

Company Overview

Hong Kong-based financial institution offering investment and wealth services across Asia-Pacific.

Project Scope

• Staff Size: ~1,000
• Sites: Hong Kong
• Modules: Core Business Integration, Sales Commission Automation, Incentive Compensation Management

Project Objectives

• Replace legacy commission system
• Build a flexible, rule-driven automation platform
• Simplify multi-role commission management
• Empower business teams to update rules without coding

Outcomes

• Launched modern ICM system with unified data model
• Enabled low-code rule configuration
• Automated monthly commission workflows, cutting processing time by 60%
• Improved transparency and operational efficiency
• Seamless integration with core business systems

Client: FMCG in apparel sector

Company Overview

A Hong Kong-based manufacturer specializing in sustainable cotton shirts, serving global brands through vertically integrated production.

Project Scope

• Staff Size: 20,000+
• Sites: China, Hong Kong, Vietnam
• Modules: Time & Attendance, Rostering, Payroll, Core HR

Project Objectives

• Transition to a unified global HR system
• Automate operations for efficiency
• Enhance employee experience with self-service tools
• Modernize digital HR capabilities

Outcomes

• Migrated 100% of HR, WFM, and payroll from an international offer
• Launched mobile self-service portal (60% engagement boost, 35% satisfaction increase)
• Delivered scalable cloud-based HR infrastructure
• Reduced manual HR tasks by 40% through automation

Client: Leading Property Enterprise

Company Overview

Largest Chinese-funded property service provider in Hong Kong and Macau, managing government and public housing facilities.

Project Scope

• Staff Size: 60,000+
• Sites: China, Hong Kong, Macau
• Modules: Rostering, Mobile App, Time & Attendance

Project Objectives

• Enable accurate hourly wage calculations
• Manage establishment and skill compliance
• Standardize regulatory processes for scalability
• Automate payroll based on refined working hour data

Outcomes

• Designed refined working hour splitting for payroll and cost accounting
• Unified attendance policies across 100+ cities
• Scheduled staff based on skill and shift requirements
• Enhanced platform with volunteer tracking, patrol management, and visual dashboards